Box Issues

Please return defective box products (i.e. damaged disks, missing manuals) to retailer of purchase for exchange. If you need further assistance please visit the website www.elephant-entertainment.com for complete instructions and customer service address.

Protecting Your Account

You work hard for your levels, your Dinar, your gear. You’ve earned the right to wear that rank badge and you’re proud of your clan avatar. So guard your account carefully, because there are people out there who will try to scam your account and take it for themselves!

Here are some basic rules for protecting yourself from scammers:

DON'TS

Don’t use 3rd party tools.
Lots of them are not only against the Terms of Service, but contain malicious hacks and Trojans that might steal your information!

Don’t trust 3rd party websites.
If it’s not http://warrock.gamersfirst.com or http://ops.warrock.net, it’s not official!

Check the URL of sites when you click on links.
Some scam sites look just like the War Rock site, and may claim to offer free Premium, Dinar, unreleased weapons, etc. – these are not affiliated with War Rock and are probably trying to steal your account.

Don’t use your account name/password on other sites.
While fan sites are an important part of the community, they are not operated by K2 Network! Do not use your War Rock account name or password to register anywhere else.

Don’t use a password that can be guessed easily.
Avoid using words or numbers that are easy to guess. Simple phrases or number combinations are also easy to guess.

Don’t give your password to ANYONE!
This includes clan mates, friends in game, and even anyone who claims to be K2 Network or War Rock staff. Don’t allow anyone access to your account – you are responsible for your account, and if you share it and it gets banned, you won’t get it back!

Don’t let anyone know your Secret Questions or Secret Answers.
This information is something only you should know! Your Secret Answers can unlock personal information on the account.

Don’t trust anyone who claims to be K2 staff on XFire or chat programs!
Anyone can use any name on these programs. We don’t use XFire, AIM, or MSN, and anyone on these programs that claims to work for K2 Network or War Rock is trying to scam you!

DO's

Do install and update an anti-virus program.
Do use complex passwords.
Do change your password at least once a month.
Do log out of the game/website whenever you’re not paying attention.

PC Café
Close all browser windows when finished with them.
Log out of the War Rock client.