FAQS

We have many great games! Currently, we offer Knight Online, War Rock, Sword of the New World and more. (some countries may not have access to some games).

It’s easy as 1-2-3: 1) tell us about yourself by supplying some basic information; 2) create some important game passwords you will need for some of your games; 3) validate your email address. Click here to sign up now.

G1 Credits are the universal currency used to purchase items in the GamersFirst Marketplace.

In order to better serve the players of our games, we have created GamersFirst. Once you create a GamersFirst account, you can make purchases and manage your accounts for ALL GAMES USING ONE ACCOUNT! And, what’s more, we have created a currency, G1 Credits, with which you can make all purchases. We just thought it would make things much more convenient. That said, if you already have an account and you want to make purchases the old way, you currently can still do that.

Thanks for checking out one of our games! If you are a new player interested in playing one of our games, all you need to do is create a GamersFirst account. With your GamersFirst ID, you can play as many of our games as you want. Keep in mind, the individual game websites are still great sources of information about their respective games.

There is NO catch whatsoever! You can play all of our games for free for as long as you like.

If you are an existing player of a K2 Network game, you do not have to create an account in order to play your game. You can continue to use your existing game ID and password to play. If you are new to K2 Network games, you must create a GamersFirst account in order to play our games. Remember, it is completely free!

GamersFirst is free to join and free to use. Our games can all be downloaded for free and played for free. While we do offer many optional services and products, using the site costs you nothing and you only pay for what you want!

We can create your account with one security question and answer. It’s all you need to create your account, and it is all we need to help you with your account (we will use your question and answer to verify your identity). Some people do prefer to maximize their security level with additional questions and answers, however, and so we offer that ability.

It’s easy as 1-2-3: 1) tell us about yourself by supplying some basic information; 2) create some important game passwords you will need for some of your games; 3) validate your email address.

After you create your account, go to “My Account” and then “Game Accounts”. Once there, you can choose between “Add Existing Account” and “Create New Account”. It’s that easy.

Currently, you can add as many accounts from one game to your G1 account as you like, and you can do that for each of your games that you play. Play all of your games and create as many game accounts as you like ... and manage them all from GamersFirst!

Currently, you can add as many accounts from one game to your GamersFirst account as you like.

Your GamersFirst account gives you control over all your game accounts, and so there is a lot you can do in the “My Account” section.

Click “Overview” to see your G1 account information and Credit purchase history. In this section, you can change your email address, change your password, view your Credit purchase history and purchase Credits.

Click “Game Accounts” to see all your game accounts, which are separated by game title. When you create your G1 account, you automatically get one account per game. In this section, you can do the following: 1) view game account details; 2) view your transaction history for each game account; 3) go directly to the Marketplace; 4) add existing game accounts to your G1 account; and 5) go create a new game account.

Click “Support” to submit a support ticket. We recommend skimming all our FAQs before submitting a ticket.

Check to make sure you have enough G1 Credits or USD to complete the transaction. If you have enough, but are still unable to complete your purchase, please contact support.

Once in the Marketplace, select a title and then select a game account. You will then see a list of premiums and items that you can purchase.

The Marketplace is a convenient section in your account, and within that section you can make a variety of purchases:

Knight Online – Currently, you must visit the in-game Power Up Store to make your purchases.
Global MU Online – Premium Subscriptions
Red Stone – Carrot Packages and Game Items
Sword of the New World – Gold Packages. Also still available: the CD Networks Premium Download!
War Rock – Premium Subscriptions and Dinar Packages

Once in your Vault (see above for how to get there), select the G1 Credits package you want and click “I want this!” - then just follow the instructions to complete your purchase.

Most pages of GamersFirst offer a “Refill” link – click it and you will go to your Vault, where you can buy G1 Credits. You can reach that same section by clicking the My Account tab, selecting the Overview section and clicking the “Buy Credits Now” link. All G1 Credit packages must be purchased with US Dollars.

There are a variety of options, depending on game title. With G1 Credits, you get the following:

Knight Online – Game Items to be purchased through the in-game Power Up Store
Global MU Online – We will soon offer great in-game items!
Red Stone – Carrot Packages and in-game items
Sword of the New World – Gold Packages
War Rock – Dinar Packages and in-game items

G1 Credits, sometimes just called “Credits”, are the currency of GamersFirst. With this one currency, you can make a variety of purchases for all of your games.

Wallie is a pre-paid Internet payment solution for online games, music and video downloads, plus loads of virtual communities. For more information, check out the FAQ section at the Wallie-Card website.

If you choose to automatically renew, you will automatically be billed for your next month of premium when your current month expires.

Of course! Just select the "recurring billing" option when you purchase your premium subscription.

You are billed at the time of purchase.

Diese Aktion läuft zur Zeit auf dem GamersFirst Marktplatz. Einige dieser Angebote werden dir nach Abschluss fast sofort(innerhalb von 15-30 Minuten) die Credits zuschicken. Andere Angebote können hingegen etwas länger brauchen, manchmal sogar Tage. Sobald du ein Angebot abgeschlossen hast, wird dir das System mitteilen, ob du deine G1 Credits bereits erhalten hast.

Gehe auf http://www.gamersfirst.com/earn_g1c.php und log dich in dein GamersFirst Konto ein. Klick auf die grüne "Check Offer Status" Schaltfläche. Von dort aus wirst du zu einer Liste noch anstehender und bereits vervollständigter Angebote geleitet. Sollte ein Angebot noch anstehend sein, so kannst du auf das "?" Symbol klicken, um zu einem Formular weitergeleitet zu werden, mit dem du dich mit dem PayByParter Kundenservice in Verbindung zu setzen. Bitte sende nicht mehr als eine Anfrage über die "Offer Status" Funktion.

Wenn du eine PayPal-Fehlermeldung erhälst, ist es ratsam, als erstes Cache, Cookies und History deines Browsers zu leeren. Falls du nicht wissen solltest wie das funktioniert, wende dich bitte an die Hilfe-Funktion deines Browsers.

Eine weitere Ursache für eine Fehlermeldung kann außerdem sein, dass PayPal nicht in der Lage ist, sich mit deiner Bank in Verbindung zu setzen. Es gibt noch weitere Gründe, mit denen wir allerdings nicht vertraut sind. Solltest du eine Fehlermeldung erhalten, setze dich bitte mit dem PayPal Kundenservice in Verbindung. Du kannst natürlich immer auch andere Zahlungsmöglichkeiten ausprobieren.

Bitte setze dich mit unserem Payments Kundendienst in Verbindung und sende uns soviele dieser Informationen, wie möglich:

• Deine Zahlungsmethode.
• Dein Transaktionsdatum.
• Deine Transaktionssumme.
• Den Namen des Premiums oder des Gegenstandes, den du gekauft hast.
• Deine Transaktions-/Bestell-/Shopping Cart-/Kundennummer.
• Den Namen des Kontos, für das du diesen Einkauf getätigt hast.

Unser Kundendienst wird dir gern weiterhelfen.

Seit dem 4. September 2009 ist Knight Cash nicht mehr durch den Kauf von G1 Credits erhaltbar. Ab dem 4.9. wirst du deshalb nur noch im Power Up Store durch unsere gewöhnlichen Zahlungsmethoden Knight Cash erhalten können.

Solltest du immer noch G1 Credits haben, die du gern in Knight Cash umtauschen möchtest, so muss dies vor dem 4. September geschehen. Nach dem 4.9. wirst du immer noch deine G1 Credits für andere Gegenstände im GamersFirst Marktplatz eintauschen können.

Solltest du G1 Credits vor dem 4. September gekauft haben und diese in Knight Cash eintauschen möchest, so werden wir dies gern tun sobald du unserem Kundendienst ein Ticket gesendet hast.

For Premium Accounts, G1 supports Major Service Issues, Marketplace Issues, and General Issues across all of our titles.
Issue Types

• Major Service
  A major service issue is one that affects a large group of players and G1 deems to be “game-breaking.” In the event such an issue arises, we will notify the player base of the issue via the game’s website. At that time, we would also request that affected players submit tickets to be resolved by customer support.
• Marketplace Issues
  A Marketplace issue is one that involves an issue with making a purchase, services and items being purchased but not received, or concerns with a previous purchase.
• General Issues
  A general issue is one that does not fall under any of the above categories, including issues with accounts, and name changes.

Language Support

• English Language Support
  This support privilege provides for full web-based customer support in the English Language for Knight Online, Global MU Online, War Rock, Sword of the New World, Red Stone and GamersFirst.
• German Language Support
  This support privilege provides for full web-based customer support in the German Language for Active Premium Accounts in War Rock and Sword of the New World.
• Turkish Language Support
  This support privilege provides for full web-based customer support in the Turkish Language for Gold Premium Accounts in Knight Online.

In order to contact Customer Support, you must create an account for the game that you would like to receive support for (we suggest you create a G1 account, and then add any pre-existing accounts). Once you are logged in, click on the “Support” tab in “My Account”. Once you have done that, you will see your choices for submitted a support ticket.

If a player purchases a Package or a Premium Bundle for one game, their account will be a Premium Account in the game they have purchased it for and will receive Premium Support for that game 30 days thereafter. For the account that is F2P, Customer Support will resolve issues that fall under F2P support detailed above.

For F2P players, we currently provide assistance on Major Services Issues and Marketplace Issues across all our titles and for GamersFirst. For any other game issues, we recommend the game forums (currently accessed through the websites for each particular game). In those forum communities, players and staff collaborate with one another to provide tips and hints to enhance game play and support one another.

At GamersFirst and through the various game websites, we offer packages players can purchase for different G1 games. Packages come with a variety of in game items, currency, and premium days.

We can create your account with one security question and answer. It’s all you need to create your account, and it is all we need to help you with your account (we will use your question and answer to verify your identity). Some people do prefer to maximize their security level with additional questions and answers, however, and so we offer that ability.

Free2Play is a term that can be used to describe 1) Gamers; 2) The World of Gaming; and 3) Games.

Gamers
Free2Play means a lot more than just free games. We want G1 gamers to know that Free2Play is really about them. Gamers should be free to play what they want how they want – thus, we think that it is not just games, but more importantly gamers who are truly Free2Play. That means that gamers should be able to experience a game before they invest any money in it; so, G1 digitally distributes games for free! Also, gamers are individuals and should be treated as such; thus, G1 offers a range of options: players choose between completely free, discreet item/service purchases, or paid monthly Premium subscriptions.

The World of Gaming
At GamersFirst, we want to make the world of gaming Free2Play. We have a vision and in this vision gamers never spend money on a game only to try it and be disappointed. Gamers deserve better than that. After all, gamers are the ones funding this great gaming industry. We think that making the world of gaming Free2Play is an important part of putting gamers first all over the world.

Games
Most people are used to the word “Free2Play” being associated only with games. We understand that, and we don’t mean to confuse anyone by using the term in an original way. It takes some getting used to. Still, we truly believe in what we say about gamers and the world of gaming, and we hope you agree with us.

Of course, we also use “Free2Play” to modify games. Free2Play games are games that are free to download, free to try, and within which gamers are free to choose between the options and services that they want (either for free, or for money – totally up to them!). Most importantly, all G1 games are Free2Play!

Customer Support is a range of services provided to G1 gamers using GamersFirst and players of G1 Games (i.e. Sword of the New World, War Rock, Global Mu Online, Red Stone and Knight Online). Our Customer Support department provides solutions and helps players through troubleshooting in order to resolve specific problems.