Account Security Center
|Security Checklist||Account Theft Types||I've been Hacked!|
About GamersFirst Account Security
At GamersFirst we take your account security very seriously. We are committed to providing a secure experience for our gamers and want our players to have peace of mind while playing their favorite games.
Even with the security measures we have taken, it is important for players to be aware of some of the dangers which are beyond the scope of our control. The above resources (Security Checklist and Types of Account Thefts) will help you gain the insight on how identify possible account threats and avoid them. In the unfortunate event that your account has been compromised, our customer service team is on standby to help you through it. We strongly urge you to go over the “I’ve Been Hacked” resource so that you will be fully prepared in the scenario that you encounter a compromise.
Don’t forget to come back and check these pages regularly to refresh your memory and to find new updates on how to keep your account secure.
- Use a strong password which contains lowercase, uppercase and alphanumeric characters
- Your email account and game account should not share the same password
- Add an authenticator to your email account if one is available
- Install and keep your anti-virus software up-to-date
- Make sure your Operating System has the latest security updates
- Enable the phishing filter on your web browser
- You should only login to sites belonging to a Gamersfirst.com domain
- Learn to identify the most common types of account thefts
Types of Account Thefts
Third Party Add-Ons
Downloading third party add-ons or tools which are not officially supported by GamersFirst is a good way to get your account compromised. Often these add-ons or tools are developed by hackers which inject keyloggers, viruses and malware into their programs. The intent of these hackers is to ultimately gain access to your game account. In addition, most of these unsupported tools are in strict violation of our terms of service which can result in your account being permanently suspended.
Sharing Account Information
Sharing account detail is one of the easiest ways for you to lose access to your account. By no means should you ever share your username or password with anyone. Sharing your login information with someone you trust even in real-life can often lead to loss of in-game items or even access to your account.
Phishing is a way of attempting to acquire usernames and passwords by masquerading as a trustworthy email, web site or support staff member.
A phishing email is from an individual who attempts to make your believe they are from GamersFirst or an affiliated company in hopes of acquiring your account information. An example of one of many phishing emails are shown below:
Spelling – Often phishing emails will contain incorrect use of grammar or have words which are not spelled correctly.
Threats – Depending on the email it may contain threats which encourage the victim to do an action, such as login to a web site and if they do not there will be repercussions on their account.
Links in Email – Nearly all of phishing emails will contain a link. These links will look legitimate but if you mouse over them the actual address is different. Do not click on the link if it does not match what is shown and does not have a legitimate Gamersfirst.com address.
Spoofed Email Addresses – Emails may look legitimate if they come from @gamersfirst.com but email addresses can be easily spoofed. It is possible to change how an email address appears in the “From” field of an email.
In some circumstances, players pretending to be a GamersFirst employee may threaten to block your account if you do not provide your account information. The perpetrator may also insist that you send them over your in-game items for inspection. A true GamersFirst employee will never ask you for your account information or any game items as we already have access to those details.
I've been hacked!If you believe that your account has been compromised, please follow one of the appropriate account recovery methods below to secure your account:
A) If you can still login to your account or have access to the account’s email
- Login to your Email account and update the password immediately.
- Head on over to GamersFirst and update your GamersFirst account password using the “Forgot your password?” function. If you do not receive an email within a few moments, this may mean that the email on your account has been changed. If this is the case, please go to option B.
- Check your inventory and character for any altered data. If something is missing, contact GamersFirst customer service so that we can further investigate.
- View common Account Theft Types at http://www.gddsdfs.com to see if any of those methods seem likely. If you believe your account was comprised using an alternative method then please contact our support staff and let us know.
- Run a complete anti-virus and malware scan on your machine.
- If you had reached out to our support staff, please be patient. Our support team handles cases according to the time they came in. Bumping your cases for updates will delay the response time.
B) If you do not have access to your email and cannot login to your account
- Please contact us through our registration support site for assistance with recovering access to your account.